New Review

Fantastic service. Speedy transport across Istanbul. Highly recommended! 20-04-2016, 15:49

This is our third year on a row to use City Transfer Istanbul from Ataturk to Sile. Overall, this has always been a pleasurable experience as they are very professional. Today's pick up to Sile was no exception as it was extremely comfortable; driver was waiting with a sign as informed in the email (despite our delay caused by passport control queue), mini bus very clean and modern, and most importantly driver was very friendly, professional, and helpful. It is also commendable that he investigated possible routes to Sile/Agva and managed to save us time by taking the shortest route (Sile's roads are very hilly and tricky). This company is trustworthy and I would recommend anyone to use their services especially for long road trips as they surely don't disappoint. Special thanks to our driver today who gave us a great start if our getaway! 17-04-2016, 15:16

The service was excellent, the driver arrived before time and he was very helpful and can speak english 16-04-2016, 08:46

driver properly dressed, good humor, presentation schedule, appropriate vehicle, to collaborate with the transfer of luggage. good service, I recommend it 09-04-2016, 02:06

impeccable driver, good deal, help us with the lugga he, beca use Was for ideen to park in front the hotel god people 04-04-2016, 05:34

Everything ran smoothly, service was good, vehicle good 03-04-2016, 17:47

Dear all,

I am very satisfied with your service, it was very easy to book and the travel from the airport to the hotel went very well:easy to find your driver in the aiport, good and clean car, gentle driver, price from the confirmation was respected. Overall, a good experience. 03-04-2016, 17:13

We arrived at the airport early but because Pegasus has really long lines, inefficient control and checkins we missed our flight and are now stranded in the airport at istanbul. The service is TERRIBLE! They dont help with getting on the plane. And dont make any exceptions. For thosw who care to know, I am a medical doctor and my husband is in the military. We always abide by the rules and are curtoeus of airport regulations. 02-04-2016, 20:04

We are very glad with your compa y and we love your country .thanks so much .rewards 01-04-2016, 18:52

Servisinizden çok memnun kaldýk.
Teþekkürler 31-03-2016, 08:15

Used the service twice for my elderly parents transporting from Ataturk Airport to their home in Maltepe. Easy and smooth booking process, straightforward and reasonable pricing, courteous and helpful drivers, quality and comfortable cars. Will use them again. 21-03-2016, 13:55

Thank you for your professional service. I will definitely recommend you to all my friends visiting Istanbul. 21-03-2016, 09:22

Thanks it was well arrangend and highly recommended. 18-03-2016, 08:12

Superb service. Had to wait around 5/10 mins for the van to arrive but the messenger boy informed us and kept with us till the ban arrived. 17-03-2016, 12:22

Good professional service and will use them again in Istanbul. 17-03-2016, 11:57

I like your company and also my family and I hope more developments to your company. 17-03-2016, 09:23

It was an outstanding experience. I would definitely use them again and recommend them to friends and family, very reliable service courteous and punctual. 24-02-2016, 14:49

He arrived on time,
Time tonairport was good. Car was decent.
Price reasonable.
Recommended! 07-02-2016, 16:45

The service was great and customer service really prompt and professional.

Thanks a lot for the great experience. 25-01-2016, 07:37

We used this company for transfers for three persons from Ataturk airport to the Maltepe section of Istanbul on December 31st, with a return trip on January 11th. The vehicles were both clean, well-maintained, and comfortable. The drivers were polite, pleasant, and very competent. We highly recommend this company! 12-01-2016, 19:45

very good service. 12-01-2016, 11:28

All was good 04-01-2016, 17:46

Excellent service, very nice driver-polite and professional, handled a lot of complicated road situations perfect, which spared us a lot of time!
Thank you for the great service! 03-01-2016, 10:13

The driver was waiting right on time, and was polite and professional. 28-12-2015, 09:18

The service was excellent. Driver come on time and drive us on time . He was kind and very helpful. Sure I will book with you again 27-12-2015, 05:03

this is very nice servide ý will use again 26-12-2015, 08:20

Everything was ok like usual
Thank you
I hope on the way back to the airport it will be also fine 25-12-2015, 06:25

Excellent transfer service, even when I had changed hotel and number of people in run up to our trip to Istanbul they managed changes and kept in touch no bother at all. Minibus and driver really well presented and very punctual, airport to hotel and back without a hitch, would highly recommend this company 13-12-2015, 07:17

Punctuality and professionality 10-12-2015, 12:41

Sofor bavullara yardimci olmak istemiyor gibiydi, sinirli tavirlari vardi.
Yol boyunca tek bir kelime bile söz etmedi.
Havalanina vardigimizda suratli bir sekilde' ve sinirli bavullarimizi indirdi ve tek bir cift söz etmeden hizlica uzaklasti...
Malesef pek memnun kalmadik bu sefer, oteki seferlerde cok terbiyeli soforler vardi... 07-12-2015, 13:38

Awesome service! 07-12-2015, 13:04

Good service & nice experience. Will definitely book again & recommend to friends. 06-12-2015, 11:01

Everthing was excellent. I fully recommend it. Thank you so much. Regards 05-12-2015, 19:48

I was more than satisfyed with your service. Thank you 04-12-2015, 16:49

It's very efficient 27-11-2015, 21:28

It was a good experience I recommend it! 26-11-2015, 22:17

great service and on time.
25-11-2015, 06:27

Around 15 minute wait at airport but otherwise excellent. 20-11-2015, 15:55

Good service. I put the driver as a "3" since our first driver was a "1" and our 2nd driver was a "5". The first driver drove angrily, dangerously, almost got in a couple accidents, was yelling at people on the road, and had absolutely no change to give me. The cost was 170 TL and I handed him 200 TL, but he said "no change". So i had to find a market to make change as I would never give this poor driver a tip (which I think he was hoping I would just let him keep the extra 30 TL, but that would send him the wrong message), Overall I was satisfied with the transfers and would use your service again. 18-11-2015, 19:13

Was made everything profesional!!! Maybe is price a little to high for my Slovenian standard. 17-11-2015, 11:27

Excellent and very professional. Keep it up. I shall recommend city transfer to my friends too. 14-11-2015, 15:51

Was 10 min late an early morning. 2. time now they are late. They are surpose to call me and say the are late and not me calling. Driver was a little upset as I asked why he was late. 10-11-2015, 06:30

Came 40 min to early that stressed out my guests. Nice the driver could speak a little English. 07-11-2015, 07:16

Booked the service after having read feedback and very glad I did... Driver was early and the Mercedes Vito was spotless, despite heavy traffic we arrived on time at our Hotel.
On our return journey again the driver was early and in fact was cleaning the minibus which I thought was spotless, we had to make a detour as I had left some articles at my first hotel, the driver happily took us there to recover my articles for which I'm very grateful for, we continue onto the airport and arrived in plenty of time. Thank you City Transfers Instanbul for outstanding service and gladly recommend you 02-11-2015, 21:06

Very nice experience...and excellent first impression about Istanbul. Thank you. 28-10-2015, 22:40

Evry thing was perfect ! Thanks !
28-10-2015, 22:22

Very happy with transfers. People were on time, curtious and friendly. Vehicles were clean. 28-10-2015, 02:07

We booked by internet. Everything was perfect, the van was very comfortable and were punctuals.
I will recommend their services. 26-10-2015, 22:13

We booked the CityTransferIstambul service directly in the internet. The transfer was perfect and punctual, using a comfortable van. In the return, we asked for the anticipation of our pick-up time and we were promptly attended by the company. I surely recommend their services. 26-10-2015, 18:12

We used this company 3 times while in Istanbul. Overall, our experience was good. However, I have a few points to help you increase your customer satisfaction. On our first transfer, we ended up waiting about 30 minutes for our van to arrive. We were not expecting to wait that long after a very long flight and would like to suggest a shorter waiting time for your customers requesting a private transfer. As for the driver himself, we had no complaints; however, he got very lost on our way there and the trip ended up taking half an hour longer than it should have. I recommend that the drivers look up the destination addresses and how to get there prior to picking up the customers since I provided the address weeks in advance. As for our last transfer, the driver did his job well, especially for navigating through heavy traffic and including making an unplanned stop so that we could exchange money; however, his driving made us nauseous with his constant braking (and we are not ones to experience nausea easily). Also, one last recommendation I have is that the drivers have a little more basic English skills so that customers can relay their needs to the driver. Perhaps a small booklet or pamphlet with English and Turkish phrases or a phone number for an interpreter could be beneficial. Thank you. 26-10-2015, 11:28

We booked with them to reach Istanbul from the sabiha Gokçen Airport to the old city and back. Excellent service and punctuality. We recommend using their services. 25-10-2015, 16:25

I hired by e-mail a minivan with a driver and without a guide - I know well Istanbul by foot - for eight hours, stating he wanted to find the driver waiting on arrival and able to speak and understand basic English and the places to visit. Agreement and prepayment was easy but not the answer to my request for information.
The driver was late. His English was zero. Talk to the office and agreed to change the driver. Great lap and one hour lost. In the Topkapi parking our driver and I talked with another driver about Zeirek Cami that I have seen outside but not inside. This driver told us the opening hours (open only for prayer before) and, I understood, he told our driver how to arrive. After visiting Fatih Camii we went to the nearby mosque Zeyrek. We made a huge lap and we did not arrive to Zeyrek Cami, but passing close. I repeated I wanted to go to the mosque. Again the same. Total another hour lost. We did not have time enough and went Suleimaniye.
I do not know if the driver did not understand anything or he did not want go, but the summary is a lousy and expensive service. I can not recommend at all TTG or any of its 999 sites with alternative names (eg City Transfer Istanbul).
24-10-2015, 11:39

Really excellent service. Booking process was quick and easy. The company rep was waiting exactly where they said they would be, my name was clearly displayed, the driver was punctual and friendly, and even though the traffic was crazy, he managed to negotiate and get me to my destination as quickly as possible. Car was very clean and had wifi available. I would definitely use this service again. Thank you. 21-10-2015, 07:24

Flight delayed by 3.5 hours so arrived in Istanbul at 2am. Collected at customs exit then left outside waiting for 30 minutes until driver arrived, not impressed by that in the middle of the night. Asked for a sedan as I was traveling alone. Instead I got a big van. Driver not at all friendly. Expected more for 55 euros.
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Management Response
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Dear Charlotte;
Thank you very much for your review.
Howeve as you mention that you flight delayed more than 3 hours and we did not charge extra money for the extra ewaiting time.

All the best.
18-10-2015, 12:09

I had booked 2 transfers from Istanbul airport to my hotel and the cruise terminal to airport. I added last minute a transfer from the hotel to the cruise terminal.
All of them were very good. I had no problem locating them in the airport; in the cruise terminal, I was early and I had to ask and look out for them. Overall experience was excellent and good value for money. 13-10-2015, 17:34

really good, Thanks 12-10-2015, 19:41

I booked a transportation, transfer code A3E87F8B; I got reply from info@citytransferistanbul.com, it asks for reply for re-confirmation, but the email to info@citytransferistanbul.com is returned. I tried more than once, same error. Can you check your server by fixing this problem? I need to confirm the transfer. Thank you.
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Dear Jason;

The server problem has been solved.
And your reservation has been confirmed.

We apologise for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.

All the best.
Yasar 10-10-2015, 18:55

Everything went well and easy. I will definitely use your company again and recommend you to my friends. Thank you so much! 07-10-2015, 00:26

Punctual. Very good service 06-10-2015, 19:50

Great service. This is the best driver you've sent me so far. He's so helpful, polite and gentle. Thanks a million. 06-10-2015, 19:48

Quick and efficient service. Thanks! 06-10-2015, 19:41

Everthing worked fine - no discussions about price, driver was there timely - Fine!!
When I reconfirmed, they did not finally confirm from their side. 05-10-2015, 09:01

Great service. Everything was exactly as we expected. Recommend this company. 05-10-2015, 07:49

Very good service, short wait at the airport, courteous driver, clean spacious vehicle. 04-10-2015, 16:13

VG communication, reliable service, clean car and helpful driver. Will use again 01-10-2015, 06:14

CityTransferIstanbul is a thoroughly professional organization which we used extensively during our trip to Istanbul. There vehicles are nice & prices are competitive. Highly recommended. 30-09-2015, 15:20

Safe and very good transfer service 29-09-2015, 14:24

It was very nice and friendly service.You can use the this transfer service. 28-09-2015, 10:39

Excellent service and very friendly 24-09-2015, 22:10

Drivers should be able to give change, even if it is in Turkish Liras. It is not acceptable that drivers don't have cash to give change. 24-09-2015, 21:05

Excellent service. 24-09-2015, 15:04

Great service. Cannot fault at all. Punctual and helpful driver.
We were delayed on the outbound journey but it wasn't a problem as we were allocated a driver quite quickly. 21-09-2015, 07:10

driver fantastic, made sure we got to ataturk on time. had to ring when arrived at sabina gokcen to find rep. 21-09-2015, 06:53

The transfer from the cruise port to the airport was seamless. We were met on time. The private van was spotless.
The driver got us to the airport terminal in plenty of time for our flight. I would certainly recommend this company. 19-09-2015, 02:34

We were fortunate enough to find this transfer company and were very pleased with everything about the transfer, starting from the booking process through the actual transfer. The driver was very punctual, professional and friendly and made our travels in Istanbul all the more pleasant as we did not have to worry about any of the arrangements. We would highly recommend your services and we shall use your services when we return to Istanbul. Thank you! 18-09-2015, 21:28

Excellent, efficient service. Driver was friendly and courteous, and pointed out various landmarks to us on our way. The car would have seated eight, but there were only two of us. It was very clean and comfortable. 17-09-2015, 15:01

Minibus for me alone, driver was friendly, A/C worked and also WiFi, so I could even check my emails 17-09-2015, 05:49

Great service. This is the best driver you've sent me so far. He's so helpful, polite and gentle. Thanks a million. 15-09-2015, 16:06

We have used your service twice on our trip to Turkey and we have been very pleased with the level of service provided by your company and your drivers. When we booked our second transfer with you the website did not work so we did the booking via email. Thank you for your service. 15-09-2015, 04:55

The service was excellent, dont forget to breng us at the airport on Monday 14 sept at 11h30 from the Parma hotel Taksim.
Thanks 12-09-2015, 14:52

Highly recommended,very Good 11-09-2015, 07:07

Great service. Perfect timing. Thanks. 10-09-2015, 18:01

Excellent3c280 08-09-2015, 15:23

Was pleased with the service you provided in time and the kindness and the assistance of the driver.
The only observation the vehicle wasn't big enough to hold the luggage we had,nevertheless the driver sorted it out. 08-09-2015, 15:14

Punctual. Very good service. 06-09-2015, 13:26

A little difficult to find my name but all went well in the end. Helpful when called the office. 04-09-2015, 04:20

We have been very pleased with our transfer
it was perfect
the transfer man arrived at hotel before the timetable indicated when booking
but I had the impression that the driver expected a higher sum than that shown on your site. 31-08-2015, 12:50

Just back from Istanbul and we had a great experience with our private transfer. Very reliable kind and profesdional drivers. We are very satisfied and recommend the company. 29-08-2015, 14:54

Just back from Istanbul and we had a great experience with our private transfer. Very reliable kind and profesdional drivers. We are very satisfied and recommend the company. 29-08-2015, 14:54

I would like to use this service as long as they are safe for everyone 29-08-2015, 08:13

Darren Trent 29-08-2015, 08:12

It was very nice and safe service I would recommend to everyone. 28-08-2015, 09:49

Very slight delay at pick up but excellent service otherwise. I would certainly recommend your company. 28-08-2015, 09:44

Thank you . Great hassle free service . 26-08-2015, 15:00

Very happy with the service. 26-08-2015, 13:52

An excellent service representative was waiting as soon as we got there no hassles what so ever a very efficient service will recommend to anyone travelling specially with kids 26-08-2015, 12:16

The service itself was great. The car came on time and it was well spaced for our family of 5. However, the driver was awful.
His driving skills were terrible. He stopped short 3 or 4 times, and one of us almost fell on the car floor TWICE. Although it was very hot that day, he had 2 windows opened and the air conditioner on a low setting, and he didn't turn it up even though we asked him. And when I turned it up myself after a while, he very rudely turned it down again. On top of that, he made a sudden stop at a gas station and got out without saying anything or excusing himself (we assumed he went to the bathroom). Don't know how he's entrusted to drive customers safely to their destination and interact with them on a daily basis.
Other than that, service is reasonably priced and I would recommend them given they provide a different driver (don't know his name, but our transfer code was 1E69B541). 22-08-2015, 10:39

Thanks for all. 19-08-2015, 21:39

Hello, I think you're doing an excellent job with your service: the driver has been very professional and we had a good travel experience. The only thing I want to notify you is that we received two different quotations, one was 35€ but in the confirmation e-mail was 30€.
Apart from this, it has been all perfect! 16-08-2015, 21:58

Was met at airport by friendly staff. Unfortunately, I had to wait over 30min for the driver to arrive. The driver, however, was friendly and took me without any further delays to my hotel. 13-08-2015, 19:16

Your driver Murat was both very friendly and assisting in my transportation from the hotel to airport. 10-08-2015, 19:07

It was in time and comfortable. 09-08-2015, 02:47

Booking process was easy and emails were quickly replied to and professional. Car was on time and waiting when we arrived at the airport and the car was clean. However, it all went downhill from there. The driver had no idea where our hotel was even though the address was given previously when the car was booked and he had a GPS. We showed him the address from our booking confirmation but he still was lost. We arrived at midnight and therefore were exhausted, so it was not fun to be driven around Istanbul. The driver could not speak Arabic or English so it was hard to communicate. He took us to the wrong branch of the hotel and constantly stopped the car to ask people around for directions, which was not professional at all. The company should have a better guidance system for their drivers and situations like this. It was unfortunate to have this experience as everything else was great. 07-08-2015, 15:19

Very nice service .. Comfortable car 😍 07-08-2015, 11:52

Timely, efficient and economical. 04-08-2015, 20:26

Good service. Agent was present to greet. Took around 15-20 minutes for the driver to arrive which is understandable as they are rushing from one pickup to other 04-08-2015, 17:24

Everything perfect 04-08-2015, 15:36

Perfect! 04-08-2015, 05:40

Very bad driver
Throwing my bags in the car
Driving very fast
Refusing to start the air conditioning
When I told to start it he told me to shut up
And on arrival to the flats he threw my luggage on the street 01-08-2015, 20:08

Thank you for your excellent service! We were 2 hours late arriving into Istanbul and were very pleased to find our transfer still waiting for us. Also upon checking out of our hotel we again used your service for transfers to the pier and you company was there even early to pick us up. Would definitely recommend. 01-08-2015, 16:19

Very good service 29-07-2015, 09:08

Excelent way to get into your hoel in istambul. Very convenient way to get into your hotel and airpot with a professional driver.. i higly recommend their services. 29-07-2015, 03:51

Very nice car clean and tidy.good driver 28-07-2015, 21:40

Airport pick-up went OK. Signboard easy to find and still waiting despite our flight being an hour late. Despite clear written instructions for drop-off location in booking, driver didn't know where to go and we ended up being dropped off only somewhere close to where we wanted. No ideal, but no real problem. Overall service meet expectations. 26-07-2015, 09:26

Prompt and reliable service. Thank you 25-07-2015, 11:00

Excellent service at reasonable cost. This is my first use and definitely not the last. Thanks. 23-07-2015, 14:01

Excellent and prompt service.
Glad we pre-booked with the company. It made getting to our hotel hassle free.

Thank you so much! 22-07-2015, 19:56

I would like to sincerely thank you for the wonderful very efficient service we as family experienced from you on the 4 different transfers we had with your company. Fantastic. efficient, on time, smart!! 22-07-2015, 17:51

Great service, very prompt & reliable service . Thank you very much. 22-07-2015, 03:48

Thank you for your service.Its so beatiful everybody should be use this transfer. 21-07-2015, 13:02

Super! Fast, smooth, nice driver, beautiful sunset drive into the city (reminds one of SF!) Good Luck 20-07-2015, 20:17

Great service, and very prompt to respond to email enquiries. Punctual, respectful, would definitely use them again. 18-07-2015, 08:39

Totally satisfactory service. Decent and respectful drivers which is not easy to find.
Thank you very much
15-07-2015, 19:32

You can count on. They are on time at pick up and the fare is reasonable. Thk a lot City transfer istanbul. 15-07-2015, 14:08

Perfect!!! Excelent service!! 14-07-2015, 19:40

Thank you for organizing a wonderful service for my parents. Your drivers and those who responded to my emails were very prompt, pleasant and efficient. 14-07-2015, 12:07

It was great! Professional, timely and very courteous! 14-07-2015, 02:31

Excellent service, drivers were polite and very helpful, a representative was available at the airport upon arrival. For the return leg also everything was as requested. 13-07-2015, 11:49

Excellent 08-07-2015, 09:47

I could not be happier with the service your company provided. I needed a transfer from my hotel in the Sirkeci area of Istanbul to Ataturk Airport and requested a 4:00 pick up for my son and I. Your driver arrived ten minutes early and promptly loaded our luggage into the van. The trip was quick and went smoothly thanks to the very friendly driver. When I come back to Istanbul I will not consider using any other transfer service but yours. Very well done!! 05-07-2015, 13:03

A friendly and capable driver arrived early for pickup, brought us to the airport in record time and had a clean and nicely air conditioned van. Couldn't be happier with the service. Thank you! 05-07-2015, 10:46

Can't praise this company highly enough. Transferred from the port to the airport.we booked for 9am but actually got off the ship at 8-30. The car was there waiting for us. Many people from the ship had booked transfers with this company, although we had a ten seater mini bus, it was just for us. Everyone had their own car and driver. Excellent service. A very clean vehicle and cheerful driver. 04-07-2015, 11:31

V efficient and courteous service. Would use and recommend again. 30-06-2015, 13:53

I recommend TTG for all that need the transfer from the International Airport to Sultanahmet. 29-06-2015, 22:37

I am very impressed with your service! The person from your agency was waiting as I came out and he identified me before I saw the name board. Very good driver and vehicle. They offered me water and also answered my questions on sight seeing. Will definitely use the service again and recommend it too. 28-06-2015, 18:47

Transfer from Istanbul cruise terminal to airport was arranged on line, nice mercedes vehicle waiting for us at 0615, driver was very friendly and professional.
Good price for 4 x pax, much less hassle than trying to arrange with local taxi drivers, who to put it politely can at best be described as 'difficult,. 28-06-2015, 07:50

Very good service! I recommend this service to anyone. 27-06-2015, 18:53